AA Roadside Service System Wins National It Awards
"When an AA member calls for assistance the details are sent instantly from the dispatch centre to the AA patrol vehicle nearest to the breakdown location via a mobile telecommunications link. Vehicles are equipped with a heavy-duty Panasonic Toughbook Tablet PC, which, in turn, is connected to a global positioning system. Our vehicle is then guided to the breakdown location via satellite using map overlays. At the breakdown, the Tablet PC technology replaces the use of conventional paper work and mobile data terminals.
"The Road Comms system has been a huge success, halving the number of abandoned calls from 13% to 7%, enhancing member service through faster response times and broadening the range of roadside services we can offer," Mr. Van Kampen said." (Source: Press Release: Automobile Association, ScoopMedia)
Chris De Herrera