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Tablet Field Trials Part 2

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PostPosted: Thu Jul 08, 2004 5:41 am    Post subject: Tablet Field Trials Part 2 Reply with quote

Tablet Field Trials Part 2

"As mentioned in the previous post, we had plenty of processes around the users in terms of understanding absolutely everything and anything that we could about how they used technology, how they took notes, what they did in meetings and back at their desks, etc.  Each week we would have a 2-3 hour scheduled meeting with the participants in which some set of activities would occur.  Some weeks we scheduled it so that we would end up going to a meeting with the participant so that we could watch them interact with the tablet in the meeting situation and then debrief and ask them all kinds of questions about what we saw at the time.  Other weeks we would have them perform a series of tests where we’d get them to write an email message (containing all sorts of common and uncommon words) or we’d have them walk us through all the notes that they’ve taken etc.  But since we had these three different locations and unrestricted access to the participants we’d often times spring surprise visits to the user with the video camera in tow.  These often were the most informative times since they aren’t expecting us so they haven’t “prepared” anything.  Some times we’d catch them sneaking back to their old PC and feeling guilty about it.  But this was exactly what we wanted to know.  Why did they go back to that old PC, what was it that they needed to do that they couldn’t on the tablet?  Other times we’d catch them giving a demo of the tablet to someone else and we’d listen in to see what they were telling them.  These impromptu visits added a lot of great information on top of the other data that we were all ready collecting.  [If you know anything about psychology, there’s an issue called demand characteristics – which basically means that the participants are performing to please you rather than what they’d normally do, and in a study like this you have to do everything that you can to remove this kind of issue or at least get insights into when it’s occurring.]" (Source: Evan's Weblog)

Chris De Herrera
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