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Several C300 issues

 
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timdgsr
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Joined: 21 Dec 2004
Posts: 2

PostPosted: Tue Dec 21, 2004 8:40 am    Post subject: Several C300 issues Reply with quote

I'm on the IT staff of a small business. Currently we have 14 C300's. Out of these 14, 8 have problems that users are reporting to me.

So far, 3 of them have sporadic mouse jumping/clicking. One of them is only if you close the lid and use an external mouse/monitor.

4 of them will randomly stop half of the normal services, including workstation/server and plenty of other services essential to a computer being used in a business environment.

2 have the sticky keys issue.

1 has what looks like a "sinkhole" of pixels in a small area.

2 have had errors with the bluetooth driver and microsoft word trying to change normal.dot every time word/outlook is closedl


These are just the problems that have been reported to me. I'm currently in the process of sending the ones with problems back to acer one by one.

I realize the sticky keys, the sinkhole, and the sporadic mouse motion/clicking are all issues that will have to be sent off to be resolved.


The bluetooth error is correctable by renaming one of the files associated with it, although i forget which.

But the main thing I'm curious about was, is anyone else having services randomly stop on their Acers? Or any tablet for that matter? The C300's are the only ones that seem to be doing it to us. The C110's seem to work fine.

Any ideas?

thanks,

Tim
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Jaymz
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Joined: 05 Dec 2004
Posts: 689

PostPosted: Tue Dec 21, 2004 10:18 am    Post subject: Reply with quote

The only ideas I can think of with the services stopping are:
1- The tablets arent hibernating and stopping them then are they?
2- Are any power-saving programs in use that may close such programs to save battery?
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timdgsr
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Joined: 21 Dec 2004
Posts: 2

PostPosted: Tue Dec 21, 2004 10:47 am    Post subject: Reply with quote

hibernation was the first thing that came to my mind as well. we have them set to stand-by, and not to hibernate. but i've had some strange things happen with too many stand-bys too fast or over a period of time. i ended up ruling out the stand-bys because it happened to a guy the other day while it was open and sitting on his desk.

We don't use any type of power saving programs, just the power settings built into XP. Those are pretty much whatever the default is.

thanks for the reply Very Happy
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ChrisD
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Joined: 01 Dec 2002
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Location: Los Angeles

PostPosted: Tue Dec 21, 2004 1:20 pm    Post subject: Reply with quote

Hi,
Have you installed the latest BIOS update for the Acer C300? It fixes the sticky keys problem.

I do not know if it will fix the other issues.
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Fulltown
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Joined: 30 Dec 2004
Posts: 2

PostPosted: Thu Dec 30, 2004 12:24 pm    Post subject: several C300 issues Reply with quote

Iīve got a C301Xci (German model) since August and I have just the same problems:

- the sticky key thing: when I type often a key gets stuck like thisssssssssss

- whatīs more important (and I really need advice on this!): The laptop often gets stcuk for a second or two. Then I just have to wait, often till the fan starts. Thatīs annoying - my old Pentium III 450-system didnīt have that problems and I really thought, Iīd have a fairly fast system with the 1.4 GHZ centrino

- Microsoft Word (XP) tried to change normal.dot, too, but it has stopped meanwhile

- Iīve got problems connecting with my ... 6310i via Bluetooth: sometimes it works sometimes it doesnīt

- It was a total desaster installing the Smart Card drivers. Never do it - the tablet is slower than an old PentiumII-system and often it hung up totally.

I really like this machine, I like all the tablet features and often use them but these issues are really annoying. Any ideas?

Thanks,

Markus
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Fulltown
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Joined: 30 Dec 2004
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PostPosted: Thu Dec 30, 2004 2:17 pm    Post subject: bios update also for German C301Xci? Reply with quote

One more question: I tried to update my bios (have version 1.04), but on the German Acer site they only offer older version 1.02 for download. Can I install the Bios 1.08 from the US-Site on my German Acer C301XCi?

Thanks,

Markus
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ChrisD
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PostPosted: Sun Jan 02, 2005 12:07 pm    Post subject: Reply with quote

Hi Markus,
I do not know if the US Bios will work correctly on the German version of the Acer C300. Have you tried asking Acer just to make sure?
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