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Guest
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 Posted: Wed Mar 16, 2005 1:49 pm Post subject: tech support |
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| HORRIBLE tech support [one guy yelling at his kids while "supporting"], and even crapier customerr service. plus, you have to ship to Canada for repairs assuming you can convince them to repair it... |
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ChrisD
Site Admin
Joined: 01 Dec 2002
Posts: 4101
Location: Los Angeles
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Guest
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| Posted: Mon Mar 28, 2005 12:44 pm Post subject: |
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| originally, the fingerprint sensor going haywire; the OS screwing up; the battery contact not beign tight enough; OS freezing up; task manager showing no use when applications were open; etc... |
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mconnick
Tableteer
Joined: 13 Sep 2005
Posts: 3
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| Posted: Tue Sep 13, 2005 10:28 am Post subject: Great Experience with Electrovaya Tech Support |
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My experience with Electrovaya tech support was completely different. I found them very responsive and helpful. I had a problem with booting from CD-ROM on my SC-3000 and they ran me right through a solution to the problem. Maybe it's improved over time?
Michael Connick
http://mconnick.textamerica.com |
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digital-doc
Moderator
Joined: 09 Jan 2003
Posts: 273
Location: Los Angeles
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| Posted: Tue Sep 13, 2005 12:18 pm Post subject: |
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No problems here either. I have called techical support 3 times, not with problems but with questions and to my amazement, I get right through, no waiting at all. Fastest support I have ever seen.
_________________
C.M.Wilkerson, D.C.
www.MedicalTabletPC.com
www.digital-doc.com
[url=http://www.digital-doc.com/C2/EMR.htm]TabletPCs in a Medical Environment[/url]
"Good software makes us think, good hardware and software, changes our lives." |
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kingdev
Tableteer
Joined: 01 Sep 2007
Posts: 3
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| Posted: Sat Sep 01, 2007 4:59 pm Post subject: |
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Save your sanity, save your money. I convinced my company to buy several and have lost credibility because of it. The batteries will not last even one minute after a year, customer support is a joke and when I included a list of repairs with the unit, they fixed ONE thing out of five. Motion, any other company is better.  |
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indigofire
Tableteer
Joined: 06 Nov 2007
Posts: 2
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| Posted: Tue Nov 06, 2007 1:56 pm Post subject: Either hit, or complete miss. Very unreliable. |
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My experience with Electrovaya has been very spotty. If you ask them something they know about, they'll answer fairly quickly. If they don't know about the problem already, they'll act as though nothing is wrong and it's your fault. I've found a design problem in the Scribbler 3100 where the unit will suddenly shut off, and it took a month to get them to acknowledge that it was a problem. Even since then, they have done nothing to actually solve it.
[i]-iF[/i] |
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