Tablet PC Talk Forums Forum Index Tablet PC Talk Forums
Forums about Tablet PCs, Ultra Mobile PCs and those who use them!
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

tech support

 
This forum is locked: you cannot post, reply to, or edit topics.   This topic is locked: you cannot edit posts or make replies.    Tablet PC Talk Forums Forum Index -> Electrovaya
View previous topic :: View next topic  
Author Message
Guest






PostPosted: Wed Mar 16, 2005 1:49 pm    Post subject: tech support Reply with quote

HORRIBLE tech support [one guy yelling at his kids while "supporting"], and even crapier customerr service. plus, you have to ship to Canada for repairs assuming you can convince them to repair it...
Back to top
ChrisD
Site Admin


Joined: 01 Dec 2002
Posts: 4101
Location: Los Angeles

PostPosted: Sun Mar 20, 2005 9:18 pm    Post subject: Reply with quote

Hi,
What what the problem you had with your Scribbler?
_________________
Chris De Herrera
Webmaster
http://www.tabletpctalk.com
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Guest






PostPosted: Mon Mar 28, 2005 12:44 pm    Post subject: Reply with quote

originally, the fingerprint sensor going haywire; the OS screwing up; the battery contact not beign tight enough; OS freezing up; task manager showing no use when applications were open; etc...
Back to top
mconnick
Tableteer


Joined: 13 Sep 2005
Posts: 3

PostPosted: Tue Sep 13, 2005 10:28 am    Post subject: Great Experience with Electrovaya Tech Support Reply with quote

My experience with Electrovaya tech support was completely different. I found them very responsive and helpful. I had a problem with booting from CD-ROM on my SC-3000 and they ran me right through a solution to the problem. Maybe it's improved over time?

Michael Connick
http://mconnick.textamerica.com
Back to top
View user's profile Send private message Visit poster's website
digital-doc
Moderator


Joined: 09 Jan 2003
Posts: 273
Location: Los Angeles

PostPosted: Tue Sep 13, 2005 12:18 pm    Post subject: Reply with quote

No problems here either. I have called techical support 3 times, not with problems but with questions and to my amazement, I get right through, no waiting at all. Fastest support I have ever seen.
_________________
C.M.Wilkerson, D.C.
www.MedicalTabletPC.com
www.digital-doc.com

[url=http://www.digital-doc.com/C2/EMR.htm]TabletPCs in a Medical Environment[/url]

"Good software makes us think, good hardware and software, changes our lives."
Back to top
View user's profile Send private message Send e-mail Visit poster's website
kingdev
Tableteer


Joined: 01 Sep 2007
Posts: 3

PostPosted: Sat Sep 01, 2007 4:59 pm    Post subject: Reply with quote

Save your sanity, save your money. I convinced my company to buy several and have lost credibility because of it. The batteries will not last even one minute after a year, customer support is a joke and when I included a list of repairs with the unit, they fixed ONE thing out of five. Motion, any other company is better. Mad
Back to top
View user's profile Send private message
indigofire
Tableteer


Joined: 06 Nov 2007
Posts: 2

PostPosted: Tue Nov 06, 2007 1:56 pm    Post subject: Either hit, or complete miss. Very unreliable. Reply with quote

My experience with Electrovaya has been very spotty. If you ask them something they know about, they'll answer fairly quickly. If they don't know about the problem already, they'll act as though nothing is wrong and it's your fault. I've found a design problem in the Scribbler 3100 where the unit will suddenly shut off, and it took a month to get them to acknowledge that it was a problem. Even since then, they have done nothing to actually solve it.

[i]-iF[/i]
Back to top
View user's profile Send private message
Display posts from previous:   
This forum is locked: you cannot post, reply to, or edit topics.   This topic is locked: you cannot edit posts or make replies.    Tablet PC Talk Forums Forum Index -> Electrovaya All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



All content Copyright 2002-2010, Chris De Herrera, All Rights Reserved
Powered by phpBB © 2001, 2005 phpBB Group